Availability:
When sold on Etsy, the products tare automatically counted and retrieved from the stock. However these items are also sold on my personnal site and in markets, fairs and shops. The sold object is withdrawn from sale in the day.
In case of unavailability of the object after his order, due to the time necessary to the withdrawal or a stock error, the buyer shall be informed at the earliest or telephone as stated at the latest within 48 hours. The order will be automatically cancelled or suspended because the buyer will have then the choice to ask either the immediate repayment if the regulations took place an exchange of product's characteristics and price equivalent. In some cases it is possible to create a similar one but still a bit different because the handmade.

Delivery
The products will be delivered by mail with tracking to the delivery address indicated during the ordering process, within 3 working days, time limit indicated on the page of validation of the order.
In case of delay of shipment, a mail will be sent to you to inform you of a possible consequence on the delivery time which indicated you.
In accordance with the legal provisions, in case of delay in delivery, you have the possibility to cancel the order in the terms and conditions set out in article L 138-2 of the Code of consumption. If in the meantime you receive the product we will proceed to its repayment and the cost of transporting under the conditions of article L 138-3 of the consumer Code.
Françoise Zainal cannot be held responsible for possible delays in delivery due to errors or disruptions due to carriers (climatic hazards, accidents, strike total or partial in particular of postal services and means of transportation or communications).
If the package is open or damaged (especially with the presence of yellow tape "La Poste") it is necessary to establish a "finding of spoliation" (report 170) by the factor or post office where you reside so Françoise Zainal can request a compensation procedure. Remember to check the condition of the packaging of the goods to the delivery and inform us about any damage.
In the event of deliveries by a carrier, Françoise Zainal cannot be held responsible for delayed delivery due exclusively to the customer of unavailability after several proposals for appointment.

I would like to point out that if you indicate that it is a gift, I will not put the invoice in the package but that I do not make gift packages. More fragile jewellery such as beach treasures with shells are usually wrapped and protected by a small box (often a box of medicine because they are well made, it is ugly but it is more solid and protects them from postal "brutality "